30in wide grey bar thru the whole screen after 2 years careful use - please help!

[tanbing]

I really enjoyed my Frame 2020 65" till this week. 

There is a visible 30in wide vertical grey bar thru the whole screen and I assume the back lit is burned out. My TV is out of 1 year warranty so  I reached out for the customer service and the 3rd party service and repair fee is $1900 and they sincerely suggested me to buy a new one. 

This is the poorest customer service I got and not blaming the representative but the policy and poor quality of an expansive TV.  Will never buy anything from Samsung. This is ridiculous. 

[Diaboyos · Accepted solution]

If it's out of warranty the cost to repair or replace it will be up to you. I recommend using that money towards a new TV.