A malfunctioning television was delivered on February 4th, and I requested a return within the 15-day return period. Despite our efforts and countless hours spent on the phone, we have not been able to assist with the processing of the return. We have escalated the issue three times with no progress being made from Samsung customer relations team. No contact has been made or follow-up has been provided from Samsung.
Contact the Better Business Bureau. Samsung is a member of the BBB with A+ rating. Phone help could be a telephone bank, FedEx and UPS call numbers are 3rd party contractors. Samsung representatives answer problems with Samsung products right there on the BBB website with help.
Since that was Saturday and Monday was a holiday they were most likely closed
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