I have two Samsung TVs (65" Q950R and 55" Q90R) and two Yamaha receivers RX-A3080 and RX-V685 and I can't get arc to work. I tried the 65" with 3080 and 685 same also with the 55" but no luck. I get them connected, I can control power on/off, volume up/down but there is no sound. I have also changed cables. Everytime I connect them I get the same message on TVs "Receiver HDMI Your audio device is connected to a port that does not support ARC. Please connect your device to the HDMI 3 (ARC) port. Although is connected to HDMI 3 and the HDMI. I have tried resetting both TVs and Yamaha receivers. Note that i have enabled HDMI-CEC on Samsung TVs and HDMI control on both Yamaha receivers. Also note that firmware is fully updated on all devices.
I have a QE55Q70R and a Yamaha YSP-1600 and exactly the same problem since the 1361 firmware update to the Q70R. Is this problem only with Yahama audio devices or is it going to happen regardless of make and model? I am loathed to go out and spend a large amount of money on a new soundbar to find out that the issue hasn't been resolved.
@userkrsnNJMe7y This forum is for the support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link: http://www.samsung.com/visitcountry Thanks!
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I have the same issue with a Q90R since the update to 1361 that was working perfectly with a Yamaha RX-V677. Now it just detects "Home Theater System" and will not control anything. I has been plugged into HDMI3(Arc).
You are not the only other person with a Q90 that will not see any AnyNet+ devices any more. It just happened to me tonight with my Denon reciever and Samsung UHD Disc Player. I've tried the unplug everything and wait at least 30 minutes method everyone seems to suggest but it doesn't work for me. I've also changed out all HDMI cables and am running through HDMI 3 for ARC.
I am on firmware 1361 as well so I am thinking this is the problem.
After spending a lot of time with my installer we finally found the issue.
It seems that the boxes from my cable TV provider causing the issue on both yamaha receivers. I haven't though about it as I had them connected on yamaha HDMI. It seems that they were messing with HDMI CEC causing the sound to be mute. I have contacted my TV provider and provide me with new boxes(another model) and problem solved!
I am having the same issue with my Yamaha receiver and a new Qled 90 TV. I have worked on it for days! May I ask what was the brand of your cable box that was causing the problem?
