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07-26-2020
01:01 PM
(Last edited
11-17-2021
05:38 PM
by
Samsung_Stephan
Hello,
I have two Samsung TVs (65" Q950R and 55" Q90R) and two Yamaha receivers RX-A3080 and RX-V685 and I can't get arc to work. I tried the 65" with 3080 and 685 same also with the 55" but no luck. I get them connected, I can control power on/off, volume up/down but there is no sound. I have also changed cables. Everytime I connect them I get the same message on TVs "Receiver HDMI Your audio device is connected to a port that does not support ARC. Please connect your device to the HDMI 3 (ARC) port. Although is connected to HDMI 3 and the HDMI. I have tried resetting both TVs and Yamaha receivers. Note that i have enabled HDMI-CEC on Samsung TVs and HDMI control on both Yamaha receivers. Also note that firmware is fully updated on all devices.
Any ideas???
Thanks
Solved! Go to Solution.
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08-06-2020 03:14 PM in
QLED and The Frame TVsMine is not working, unfortunately, everything works(volume control,power on/off) except the sound
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08-09-2020 07:52 AM in
QLED and The Frame TVsI have a QE55Q70R and a Yamaha YSP-1600 and exactly the same problem since the 1361 firmware update to the Q70R. Is this problem only with Yahama audio devices or is it going to happen regardless of make and model? I am loathed to go out and spend a large amount of money on a new soundbar to find out that the issue hasn't been resolved.
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08-09-2020 11:47 AM in
QLED and The Frame TVs@userkrsnNJMe7y This forum is for the support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link: http://www.samsung.com/visitcountry Thanks!
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
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08-23-2020 06:54 PM in
QLED and The Frame TVsI have the same issue with a Q90R since the update to 1361 that was working perfectly with a Yamaha RX-V677. Now it just detects "Home Theater System" and will not control anything. I has been plugged into HDMI3(Arc).
Any way to go back to the prior software version?
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08-23-2020 07:32 PM in
QLED and The Frame TVsYou are not the only other person with a Q90 that will not see any AnyNet+ devices any more. It just happened to me tonight with my Denon reciever and Samsung UHD Disc Player. I've tried the unplug everything and wait at least 30 minutes method everyone seems to suggest but it doesn't work for me. I've also changed out all HDMI cables and am running through HDMI 3 for ARC.
I am on firmware 1361 as well so I am thinking this is the problem.
Samsung needs to fix this ASAP.
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10-29-2020 01:20 PM in
QLED and The Frame TVsI'm wondering if the issue is solved with 1371.
Have you tried it?
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10-29-2020 02:02 PM in
QLED and The Frame TVsI have updated to 1371 but unfortunately i still have the same issue... No audio on ARC
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12-26-2020 04:33 PM in
QLED and The Frame TVsSame problem here with a recently bought q80 (firmware 1403). Any solutions known?
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12-27-2020 12:40 AM in
QLED and The Frame TVsHello all,
After spending a lot of time with my installer we finally found the issue.
It seems that the boxes from my cable TV provider causing the issue on both yamaha receivers. I haven't though about it as I had them connected on yamaha HDMI. It seems that they were messing with HDMI CEC causing the sound to be mute. I have contacted my TV provider and provide me with new boxes(another model) and problem solved!
Thanks
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08-16-2021 06:28 AM in
QLED and The Frame TVsI am having the same issue with my Yamaha receiver and a new Qled 90 TV. I have worked on it for days! May I ask what was the brand of your cable box that was causing the problem?
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