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Art Mode not allowing new uploads

(Topic created: 05-08-2021 01:52 PM)
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userp8Lzf0uXlz
Constellation
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QLED and The Frame TVs

I recently bought a The Frame 55. While the SmartThings app works fine to control the TV, I am unable to upload photos in Art Mode. The option is greyed out and I get an error message: "to use this function turn on the frame and make sure it is on the same network" or something to that effect. SmartView doesn't even see my TV.

 

I have try removing the TV from SmartThings and trying again, restarting the TV, changing WiFi networks, nothing works. I understand others have the same problem but I have yet to find a fix that works for me. It would be great if Samsung could provide a solution. Latest model Frame, with up to date firmware and using an iPhone. Thanks.

SamsungCaleb
Samsung Moderator
Samsung Moderator
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QLED and The Frame TVs

Thank you for reaching out can I have your full model number and current firmware version? 


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userlH69sdmQHt
Constellation
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QLED and The Frame TVs

I have yhe same problem too, can somebody help?

user1vmHrUnvc4
Constellation
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QLED and The Frame TVs

I'm having the same problem. Ability to upload photos the the 2019 Frame via SmartThings app now gone after latest app release. Help! Message I get is "The photo failed to upload."

userRypeQubqva
Constellation
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QLED and The Frame TVs

I have the exact same problems described in this thread.  I've used countless photo apps and KNOW that I am doing it right, as I've been able to get it to work a handful of times, like one out of 30 tries.  So frustrating.  Please help!  I bought this TV to be a photo gallery of my substantial digital art collection and personal photography collection.  What a bust!

nextgenmom
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