Original topic:

Art transfer error

(Topic created: Saturday)
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Sammmmmmm
Astronaut
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QLED and The Frame TVs

Hey!

I’ve recently bought a 2021 43” Frame, I downloaded the SmartThings app so I could load my own photos. I cannot get past the upload. Everything single time I get the “an error occurred while transferring the data. Please try again” 

Ive tried - reinstalling the app - restarting the tv - swapping 2.4 to 5G - different phones - different Samsung accounts… I’ve googled, I’ve tried all the permissions and setting options I can. I’ve changed image formats… you name it. 
Please let me know if there’s a fix!

Tv and app both updated.

🤞🏻🤞🏻🤞🏻

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