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Original topic:

Bixby Voice Wakeup option not available.

(Topic created: 07-02-2022 12:20 PM)
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Stephan905
Cosmic Ray
Options
QLED and The Frame TVs
I have a 2022 The Frame, and the voice wake up option is not present, I have already replaced the remote but the issue remains 

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Samsung_Moderator
Community Manager
Community Manager
Options
QLED and The Frame TVs

I can definitely understand how frustrating this may be. Give this link a shot for me. https://www.samsung.com/us/support/answer/ANS00078932/ Please read the link in its entirety to reap the full benefit of the troubleshooting.  If this doesn't help, I recommend ensuring that you have the unit fully up to date and soft resetting the device. last but not least, a factory reset may be in order. Just ensure you have all of your data and settings saved prior to doing so.

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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
QLED and The Frame TVs

I can definitely understand how frustrating this may be. Give this link a shot for me. https://www.samsung.com/us/support/answer/ANS00078932/ Please read the link in its entirety to reap the full benefit of the troubleshooting.  If this doesn't help, I recommend ensuring that you have the unit fully up to date and soft resetting the device. last but not least, a factory reset may be in order. Just ensure you have all of your data and settings saved prior to doing so.