- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-14-2023 12:02 PM (Last edited 08-10-2023 04:50 PM by SamsungCaleb ) in
QLED and The Frame TVsNew QN32LS03BDF with a black/dark band. Should I just return the TV?
Solved! Go to Solution.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-15-2023 12:46 AM in
QLED and The Frame TVs- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
07-18-2023 02:44 PM in
QLED and The Frame TVsHey there! I can certainly understand how frustrating this can be especially when it's on a new TV! I suggest checking out the following link for some troubleshooting steps: https://www.samsung.com/us/support/troubleshooting/TSG01202526/#lines-dots-or-spots-of-any-color-app...
If the steps in the link did not alleviate the issues, please check out the following options available to you:
- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up.
- If you're within the one-year warranty, you can Private message me or one of our moderators with your full model and serial number to have the service set up
- If you're OUT of warranty, you can use this link below to find a service center in your area.
https://www.samsung.com/us/support/service/locations/