I bought a 55ā QN90C TV in July 2024. Just recently, the TV had an operating system or firmware update. After this update installed, I havenāt been able to access Hulu shows at all. The menu comes up, but when we select live channels or a non-live show, we keep getting an error message. The Hulu error code is P-DEV302. This doesnāt happen on any of my other Samsung TVs all of which are about 10 years old. I spent probably 2 hours on a chat and then a phone call with Hulu reps that had me removing and reinstalling the Hulu app, rebooting and resetting my modem and router. I even reset my TV back to factory defaults. Nothing has worked. As a test, I subscribed to YouTube TV to see if it would work. It doesnāt work on the QN90C TV, but it works on all of my older Samsung TVs. It doesnāt feel very good to have spent $1,000 on a TV that after 5 months wonāt work properly. I would appreciate some help with this issue.
Just my thought but the update seems to be the culprit why it's only on a TV and not others is a mystery given all you done already have you run the diagnostic test
I'm sorry that you are experiencing problems with your TV. It seems that something happened with the firmware update; you are not alone. Unfortunately, I am not sure what caused the issue. Please note that I have sent a message to the Samsung member's community moderator. Let's hope it's a quick fix. If you still want to reach out to Samsung Support, please call them at:
