Disney+ and Hulu will not work

[userg6yI4YhbiF]

I bought the new 85-inch QN90C just 5 days ago, and now both Disney+ and Hulu will not play shows. The menu content is fine; you can scroll and select videos and even click Play. But the screen goes blank, and after a couple of minutes, an error appears. I have installed the latest Samsung software version: T-PTMCAKUC-1310.3, E0301500,BT-S and I have reinstalled both apps (they are built-in, so you can't delete them). I have power cycled, reset the TV 3 times, reset the Samsung Hub 2 times, and unplugged it 3 times, and it still does not work.

All other apps (Netflix, Amazon Prime, Paramount+, Youtube, and Max) work fine on the QN90C.

Both Disney+ and Hulu work flawlessly on my Samsung Galaxy 22, Samsung Q60R TV, and my PC - the problem is only on this TV.

I get the following errors:

Hulu Error Code: P-DEV320

Unique Error ID: player-2-32191c7c

Disney+: no error code, just a message that something is wrong.

[Members_kdQMC07]

I have a 85" Samsung NEO QLED 4K QN90C. I've experienced the same issues as well. I restarted the television, I cleared the cache and data on the apps, I deleted and reinstalled the apps. I troubleshot and updated my entire home network believing it was causing the issue. No luck with any of these actions. I haven't experienced any of these issues on my Sony TV or streaming devices. 

[Afrofuturist]

It's ridiculous. I my TV and all.of the Apps worked fine before the last update.

[useri2XwwSYWoh]

I have the Neo QLED 4K QN90C and have been fighting the same issue for about two months now, where videos on Hulu or Disney will not stream/play. I believe it to be an app issue only because trailers will play, but the actual shows or movies will spin then produce an error. This definitely needs some attention support wise.

[Afrofuturist]

Yes, it's a horrible thing. I read on other boards that a repair had to be called out and board changed to fix the situation

[Bigbman0813]

I had the same exact issues on my 65” 90c tv and have done it all like the what has been discussed in the threads. (Restart, reinstall, factory reset) etc. I broke down and contacted Samsung tech support and after an hour or so of them telling me exactly what I have already tried they had a tech come out and replace the network card and video card. Once replaced all apps were back to working. After a month and 3 days of the apps working they suddenly stopped again. All at the same time. I am now contacting Samsung again to have the tech come back out. If I could I would be returning the tv and getting something else.

[Afrofuturist]

My next step is to contact tech support to have someone come out. Like you, I have seen others say it worked, but you are the first one to saw the replacements failed. Makes me think something is wrong with the TV itself.

[GMW]

I spent two hours texting with support for this issue on my Neo QLED 4K QN50C. Gave up after the fifth person told me to factory reset, which I'd already done at the direction of the third person. The staff was very patient but stuck to their scripts, finally saying contact the app providers. Nope. It's the update and the machine. Rather than go through the whole solution tree again I got an incident number and some sleep. Taking a deep breath before tackling this again.

[Afrofuturist]

I factory reset 10 times....one night random I was able to stream from Disney plus, then Hulu. When I added peacock back on it stopped working. Reset 5 more times and nothing. This has to be malware or a virus

[DrChristy]

I began having this issue after the most recent update on my Neo Qled 75” TV. I have done a hard restart too many times to count, just did a factory reset, deleted the app, restored the app, cleared cache and data a dozen times, and more. Still no luck. 
I’m disheartened to hear that others have not had any luck on a solution. 

[Afrofuturist]

Absolutely, this is a significant system problem. The only solution that I saw was calling a repair person out to change some boards in the TV.