Garbled sound on my neo qled t v

[Kak2]

Every time  I turn on my Neo qled tv - which I use without any attachments- the sound  coming out of the TV speakers is garbled.  This  started the day after I got the tv.  It can be fixed with a soft reboot  but I have to do that soft reboot every day.   Is there any way to prevent this from being necessary?

[Samsung_Moderator · Accepted solution]

Hello! Thank you for reaching out! I would recommend attempting the troubleshooting in the following: LINK. If this does not help, then this will be something that could require service. Depending on your warranty, you will have a few options.  

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/