Original topic:

Frame TV: Bypass One Connect?

(Topic created: 06-25-2024 10:40 AM)
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dfitz07
Constellation
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QLED and The Frame TVs

My one connect box is not sending HDMI signals to the TV. I've checked all of the devices and replaced HDMI cables which did not resolve the issue. Is theres a way to by pass the one connect box because it's making my TV nearly useless

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Samsung_Moderator
Community Manager
Community Manager
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QLED and The Frame TVs

Sadly no, there's no way to bypass the one connect.  If you're getting a no signal error please check out the following troubleshooting: http://www.samsung.com/us/support/troubleshooting/TSG01109043/

 

If the one connect is not working at all, service would be required. To have service set up please visit: HTTP://www.samsung.com/us/support/service 

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Samsung_Moderator
Community Manager
Community Manager
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QLED and The Frame TVs

Sadly no, there's no way to bypass the one connect.  If you're getting a no signal error please check out the following troubleshooting: http://www.samsung.com/us/support/troubleshooting/TSG01109043/

 

If the one connect is not working at all, service would be required. To have service set up please visit: HTTP://www.samsung.com/us/support/service 

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