Original topic:

Green screen now won't power on

(Topic created: 05-30-2023 07:36 AM)
QLED and The Frame TVs


screen turned green, wouldn't power off, had to unplug. Now won't power on

1 Reply
Community Manager
Community Manager
QLED and The Frame TVs

Hi there, Thanks so much for posting about this. I can certainly understand the concern here. I have a couple links that may be able to help with this. First, I have the following link that will take you through what steps to take when there is a problem with the picture on your TV. 


The next link I have will walk you through all the troubleshooting steps for the power issues you're experiencing with your TV. 


Once these steps are completed, if the TV still won't power on or display the picture, it will require service. There are a few options here we can take based on your warranty status. 
If you’re in the one-year manufacturer’s warranty, please gather together the full model and serial number of your unit, and have ready your name, street address, 2 phone numbers (Best contact, alternative number), email, and place of purchase. Provide this information to an agent, in one of the following options below:
1.) Reach out to a Moderator directly, by selecting our name and the message option. When messaging please use a link to this thread in addition to the info above.
2.) Reach out to us on Facebook or Twitter. Please provide the same info as above, as well as the link to your thread.
3.) You can also contact 1-800-726-7864, if you’d like to speak with a live agent about this situation.
4.) Last, if you wish to speak with a live agent and don’t want to call in, you can reach out to our Live Chat team. 
If you’re out of the one-year manufacturer’s warranty: 
1. You can utilize this link to locate an authorized service center in your area to obtain estimates for repairs: http://www.Samsung.com/us/support/service/location or reach out to any local repair shop.
2. The other option, would be a replacement of the unit. Samsung.com offers amazing deals on different models that may be to your liking, check out those deals here: https://www.samsung.com/us/televisions-home-theater/tvs/all-tvs/