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Help: One connect & Amazon Prime Video errors

(Topic created: 05-22-2021 10:29 AM)
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uservBva0QiqZq
Constellation
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QLED and The Frame TVs

Hello Frame wizards,

I'm having One Connect issues and I'm getting the attached error message. TV is brand new, less than 90 days old. My Amazon Prime video app also doesn't launch, just crashes while trying to load. Can anyone help diagnose this problem? How do I fix it?

20210522_091328.jpg

Thanks a million team!

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SamsungLK
Samsung Moderator
Samsung Moderator
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QLED and The Frame TVs

Hey, give this link a shot: https://www.samsung.com/us/support/troubleshooting/TSG01109749/#tv-with-a-one-connect-box-has-no-pic... If this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case-by-case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.  
 
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Solution
SamsungLK
Samsung Moderator
Samsung Moderator
Options
QLED and The Frame TVs

Hey, give this link a shot: https://www.samsung.com/us/support/troubleshooting/TSG01109749/#tv-with-a-one-connect-box-has-no-pic... If this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case-by-case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.  
 
Send a message on Facebook 
 
Send Message on Twitter 
 
Send Message to Moderator




Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.


Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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