Help: One connect & Amazon Prime Video errors

[uservBva0QiqZq]

Hello Frame wizards,

I'm having One Connect issues and I'm getting the attached error message. TV is brand new, less than 90 days old. My Amazon Prime video app also doesn't launch, just crashes while trying to load. Can anyone help diagnose this problem? How do I fix it?

Thanks a million team!

 

[SamsungLK · Accepted solution]

Hey, give this link a shot: https://www.samsung.com/us/support/troubleshooting/TSG01109749/#tv-with-a-one-connect-box-has-no-pic... If this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case-by-case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.  
 
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