Solved: NEW SAMSUNG QN90A 65IN HAS BURNED PIXELS! - Samsung Community

dahonesttruth · ‎09-21-2021

Purchased this tv less than a month ago and has black/dark spots from burnt out pixels! Purchased directly from Samsung.com

See pictures below:

Anyone who's experienced this?

SamsungLK · ‎09-22-2021

I apologize, I missed that. I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case by case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.

Send a message on Facebook

Send Message on Twitter

Send Message to Moderator

Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

SamsungLK · ‎09-22-2021

I can definitely understand how frustrating this may be. Does this occur during a picture test?

Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

dahonesttruth · ‎09-22-2021

See the attached pictures of it during the picture test

SamsungLK · ‎09-22-2021

I apologize, I missed that. I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case by case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.

Send a message on Facebook

Send Message on Twitter

Send Message to Moderator

Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Original topic:

NEW SAMSUNG QN90A 65IN HAS BURNED PIXELS!

1 Solution