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NEW SAMSUNG QN90A 65IN HAS BURNED PIXELS!

(Topic created: 09-21-2021 03:53 PM)
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dahonesttruth
Constellation
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QLED and The Frame TVs
Purchased this tv less than a month ago and has black/dark spots from burnt out pixels! Purchased directly from Samsung.com
 
See pictures below:241543353_1817030108490413_79277891780770700_n.jpg242082073_3036511863261786_1675616005399108702_n.jpg241451697_586847985683898_6215713061986979825_n.jpg241547543_595014555191851_7919158244199282170_n.jpg
Anyone who's experienced this?
 
 
 
 
 
 
 
 
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SamsungLK
Samsung Moderator
Samsung Moderator
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QLED and The Frame TVs

I apologize, I missed that. I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case by case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.  
 
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SamsungLK
Samsung Moderator
Samsung Moderator
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QLED and The Frame TVs

I can definitely understand how frustrating this may be. Does this occur during a picture test?




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dahonesttruth
Constellation
Options
QLED and The Frame TVs
See the attached pictures of it during the picture test
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Solution
SamsungLK
Samsung Moderator
Samsung Moderator
Options
QLED and The Frame TVs

I apologize, I missed that. I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case by case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.  
 
Send a message on Facebook 
 
Send Message on Twitter 
 
Send Message to Moderator




Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.


Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.