I purchased a my Neo QLED 8K tv a little over a year ago. Today it randomly turned off and won’t turn back on. The red standby light is not on whatsoever. Tried the troubleshooting techniques with no success. Please help!
Did you unplug everything, all HDMI cables, the One Connect box, and the power cables? Wait a full 10 minutes, blow out the One Connect cable connection area, connect it back, then try to power it on.
Hey, first welcome to the community. My tv is the most important thing in my house. Without it my kids would drive me crazy. Let's get yours doing what it needs to do.
It looks like you've tried the steps in this link:
But just in case you missed anything give it a once over.
I believe this particular issue may require service. In order to be certain, I would like to gather additional information and look at this from a case-by-case basis. Please provide the full model code and serial number of the device as well as your best contact phone number, name, and email
