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Original topic:

One Connect Cable doesn’t fit in conduit

(Topic created: 10-07-2023 04:53 PM)
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Lesleyjt
Constellation
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QLED and The Frame TVs

I recently moved into a new house that has a conduit for tv cable but it doesn’t fit the one connect cable. We have our heart set on purchasing the frame tv but are in need of a solution.  There is no way of increasing the size of the hole as it is stuck in place by insulation and the wall has a stone facade.   

Any options for us? 

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Samsung_Moderator
Community Manager
Community Manager
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QLED and The Frame TVs

Hello! Thank you for reaching out! If none of the information from the previous users did not help, then I would recommend contacting a professional installer to help get this installed. 

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user_ams007
Samsung Care Ambassador
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QLED and The Frame TVs
Unfortunately the One Connect cable is extremely Fragile since it contains all of your Wires that Control the TV, Unfortunately the only option that I can personally recommend is to Contact a local Licensed Electrician who has the knowledge of how to properly Snake The One Connect cable through the Conduit, Some Houses are built with In Wall technology Such as Ethernet Jack's and Home Speaker systems, I am pretty sure that a Licensed electrician will be able to provide you with a Solution to Allow you to Use the Samsung Frame TV, I am sorry that I don't have the exact solution for you problem
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tomsframe
Nebula
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QLED and The Frame TVs

As the connectors are proprietary to Samsung and employ a combination of copper and fiber conductors, it is probably not possible to use in your situation, though yes an electrician with experience running all manner of wires to "impossible" places may be able to figure-out a solution for you.

The issue has been discussed extensively at AVSforum and here is one thread with frustrations expressed.

https://www.avsforum.com/threads/samsung-one-connect-cable-splicing.2723017

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Samsung_Moderator
Community Manager
Community Manager
Options
QLED and The Frame TVs

Hello! Thank you for reaching out! If none of the information from the previous users did not help, then I would recommend contacting a professional installer to help get this installed. 

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