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03-15-2024 01:48 AM (Last edited 03-27-2024 07:01 AM by SamsungJustin ) in
QLED and The Frame TVsPermanent fix for eARC Soundbars:
Goto All Settings \ Sound \ Expert Settings
Switch eARC to Auto
I've been using it like that for days and days - no drops!
=================================================================
Temporary fix for non-eARC Soundbars:
Goto
All Settings
Sound
Expert Settings
DiGital Output Format
Select PCM
Works for me. Couple of hours without a single drop.
Id suggest we each take this with your local Samsung distributor. The more pressure we put on them the better.
==============
Original Story:
I have a per of QN90c 75" TV and a Q990B soundbar.
After the TV was updated I immediately noticed sound drops with my soundbar. The drops would come at random intervals. Resetting the TV does not help. Neither does changing sound modes. Output via TV Speakers seems to be working fine drops-free.
Searching online i found a few more similar cases with different Samsung TV models and Samsung soundbars affected by the same firmware.
Here's one:
issu with sound after last update - Version 1402.5 - S95C : r/S95C (reddit.com)
Solved! Go to Solution.
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03-21-2024 04:53 AM in
QLED and The Frame TVsSounds like an excuse to me.
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03-21-2024 04:32 AM in
QLED and The Frame TVsYesterday I had remote maintenance from Samsung Support, where the HDMI ports were reset and eARC was turned off in the settings. Unfortunately it didn't help. I only notice if I turn eARC on (auto) and off in the settings after switching on the TV, the sound dropouts are gone. Only when I turn the TV off and back on again and don't change the setting do the sound dropouts immediately come back. I'll call support again.
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03-23-2024 02:34 PM in
QLED and The Frame TVs- Mark as New
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03-21-2024 05:14 AM (Last edited 03-21-2024 05:17 AM ) in
QLED and The Frame TVsIts clearly multichannel sound problem of internal apps. No factory reset of soundbar or tv will help. I even tried to connect soundbar with fiber (digital audio) ... same drops.
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03-21-2024 05:15 AM (Last edited 03-21-2024 05:19 AM ) in
QLED and The Frame TVsSame issue here, random audio drops with internal apps except youtube (that one is pcm only so makes sense) on my s95c qd oled.
It happens with hdmi (e)arc AND optical/Spdif connections.
So its clearly an issue with how samsung decodes dolby digital (plus).
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03-21-2024 05:19 AM in
QLED and The Frame TVsAlso noticed issues with PS5 connected direct via HDMi when Ps5 is set to Dolby atmos think it was working ok when set to Dolby Audio.
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03-21-2024 10:36 AM in
QLED and The Frame TVsi think 1402.5 is revoked
there was a message saying current:1310 new:1402
now it only says 1310
when i press update it does not find new fw
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03-24-2024 10:31 AM in
QLED and The Frame TVsSame here.
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03-21-2024 01:49 PM in
QLED and The Frame TVsSeems like toggling off/on eArc automatic in TV sound settings temporarily solve the issue (till you turn off the tv). Needs to be done every time you turn on the tv.
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03-21-2024 03:22 PM in
QLED and The Frame TVsYes, that was the Solution that i figured out too. Hope the Update by Samsung will come very soon.