QLED Televisions: Update 1402.5 Causing Soundbar/Home Theater Connection issues

[capnfalkon]

Permanent fix for eARC Soundbars:

Goto All Settings \ Sound \ Expert Settings

Switch eARC to Auto

I've been using it like that for days and days - no drops!

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Temporary fix for non-eARC Soundbars:

Goto

All Settings

Sound

Expert Settings

DiGital Output Format

Select PCM

Works for me. Couple of hours without a single drop.

Id suggest we each take this with your local Samsung distributor. The more pressure we put on them the better.

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Original Story:

I have a per of QN90c 75" TV and a Q990B soundbar.
After the TV was updated I immediately noticed sound drops with my soundbar. The drops would come at random intervals. Resetting the TV does not help. Neither does changing sound modes. Output via TV Speakers seems to be working fine drops-free.
Searching online i found a few more similar cases with different Samsung TV models and Samsung soundbars affected by the same firmware.

Here's one:

issu with sound after last update - Version 1402.5 - S95C : r/S95C (reddit.com)

[capnfalkon]

Temporary fix:

Goto

All Settings

Sound

Expert Settings

DiGital Output Format

Select PCM

Works for me. Couple of hours without a single drop.

Id suggest we each take this with your local Samsung distributor. The more pressure we put on them the better.

[adeharding]

yeah not really a workaround as you then lose dolby atmos capability

[Galdo92]

Same problem with my soundbar after last update. TV s90c with Sony HT-A5000 soundbar.
I did not have any problems for more than 5 months till I update FW

[freaknoaluis]

I'm sorry but change the  config to PCM or  using TV speakers it is not a valid solution  for me as yo will lose sorround/Dolby features. 

My for this is using a tv box connected directly to the soundbar. It works perfectly. But I know this is not valid solution for everyone 

[Members_VSA0Pkt]

Yeah! Who validates there firmware updates???

[pierredt]

Same issue (sound drops) with TQ65S95C + Q900A connected with HDMI-ARC.

[knicksfeen]

Same issue S95C with Q950a

[Typhalitik]

Hello,

Same problem here, I'm in France so to tell you that the update affects quite a few people.

Do you know the average time for an intervention? 

And I'm rather surprised that an update could come out being so restrictive.

[lab7]

Same here: S90C + Q870A. Sound drops out at random intervals every 10-30 min. It's in the internal apps only when DD 5.1 or above is being played through the eARC or the WIFI connection to the soundbar. Stereo sound or DD 2.1 appears to be fine.

[chelonis]

After reaching out Samsung Italy, they confirmed that the TV should be factory resetted in order to complete the update procedure. This is their reply in italian:

"Le confermo che dopo aver eseguito gli aggiornamenti, potrebbe essere necessario eseguire un Reset delle impostazioni, in modo da completare al 100% l'update. Per questo motivo, le suggerisco prima di tutto, di fare un reset del TV, andando su:

- Impostazioni

- Tutte le impostazioni

- Generali

- Reset

Una volta completa questa procedura sarà necessario riconfigurare il prodotto e verificare se l'anomalia sia risolta."

I'm trying it now, hope this helps.