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Original topic:

QLED Televisions: Update 1402.5 Causing Soundbar/Home Theater Connection issues

(Topic created: 04-25-2024 08:13 AM)
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capnfalkon
Asteroid
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QLED and The Frame TVs

Permanent fix for eARC Soundbars:

Goto All Settings \ Sound \ Expert Settings

Switch eARC to Auto

I've been using it like that for days and days - no drops!

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Temporary fix for non-eARC Soundbars:

Goto

All Settings

Sound

Expert Settings

DiGital Output Format

Select PCM

 

Works for me. Couple of hours without a single drop.

Id suggest we each take this with your local Samsung distributor. The more pressure we put on them the better.

 

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Original Story:

I have a per of QN90c 75" TV and a Q990B soundbar.
After the TV was updated I immediately noticed sound drops with my soundbar. The drops would come at random intervals. Resetting the TV does not help. Neither does changing sound modes. Output via TV Speakers seems to be working fine drops-free.
Searching online i found a few more similar cases with different Samsung TV models and Samsung soundbars affected by the same firmware.

Here's one:

issu with sound after last update - Version 1402.5 - S95C : r/S95C (reddit.com)

 

 

185 Replies
FistFight
Asteroid
Options
QLED and The Frame TVs

My TV is on 1410.1 now  in the US. I have Auto Update off but somehow its on 1410.1. I also noticed it was on the Samsung website this morning.

Testing it now for audio drops. Playing a little Slayer on Amazon music which would drop nonstop.

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FistFight
Asteroid
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QLED and The Frame TVs

No issues with drop outs. This looks like it fixed the issue.

MattyDaddy76
Cosmic Ray
Options
QLED and The Frame TVs

My 65Q90C is downloading the software update now for 1410.   Updating OTA on tv. Will post when completed and reviewed 

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Yungmike
Asteroid
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QLED and The Frame TVs

Still not available in UK 

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Options
QLED and The Frame TVs

There is an ability to download updates directly using the link.
https://www.samsung.com/us/support/downloads/?model=N0060575&modelCode=QN77S95CAFXZA

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wooolf
Constellation
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QLED and The Frame TVs

Does anyone in EU tried to install it?

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userpGDyAPlOWI
Constellation
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QLED and The Frame TVs

I would not recommend installing different country firmware.

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MattyDaddy76
Cosmic Ray
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QLED and The Frame TVs

Just completed OTA update in US to 1410.  Update went through with no problems. Updated over the air on the Q90C.  No more dropouts,  they fixed the settings shortcut feature so it stays open long enough to make changes.  
I am still getting some static intermittently when set to hdmi (could be my unit/cable/use if bad cable previously). Static went away after a few seconds of Dolby atmos watching. 

***** still not fixed: the 65Q90C when the setting “HDMI-eARC Mode is set to “Auto”, regardless of source or codec, the soundbar Q990C defaults to “stereo pcm” only!!  Only way to fix this issue is to set the eARC mode to “off” to obtain proper sound settings. 

Noomps_1600
Constellation
Options
QLED and The Frame TVs

Anyone in Texas get the auto update? Still waiting. 

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Yungmike
Asteroid
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QLED and The Frame TVs

Still isn't available In the UK 

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