JUMP TO SOLUTION Solved

Original topic:

QN55C Samsung TV: Hulu and Disney+ apps will not play any content

(Topic created: 01-14-2024 11:59 AM)
1868 Views
Members_IChux1y
Constellation
Options
QLED and The Frame TVs

Hello,

I purchased a QN55C Samsung QLED three days ago. Hulu and Disney+ will not play any of the content. In both apps, you can:

  • Reach the splash screen
  • Scroll through content
  • Select Content

However, once you select something, it will not play. Instead, here is what happens:

  • Hulu: The screen shows that it is trying to load content, then it goes black for a while, before giving an error - P-DEV320 (according to Google, this indicates an issue with the unit)
  • Disney+: The blue circle keeps spinning but nothing happens

Here's what I have attempted:

  • Clear cache and data - no change
  • Reset to factory default - no change
  • Unplugged the TV for a while (30 minutes or so while eating dinner) - no change
  • Accessed Hulu through the integrated web browser - I can stream from here, but the quality is horrible and this is not a solution. BUT, this does show that the issue is with the integrated app
  • Checked multiple other apps and they all work great (Netflix, Amazon, Apple+)

Finally, I also contacted Hulu. Apparently, they had a similar app issue with LG televisions and this was resolved. I was also informed that Hulu is aware of the issue and they are working on it with Samsung.

Thoughts or advice?

Thank you in advance.

 

0 Likes
Reply

1 Solution


Accepted Solutions
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
QLED and The Frame TVs

Hi there, If the suggestions @bill-e provided don't work, I recommend trying the steps in this link: 

https://www.samsung.com/us/support/troubleshoot/TSG10000062/

Please let us know if this helps!

View solution in context

6 Replies
jmaccolorado
Constellation
Options
QLED and The Frame TVs

We're having the same issue with our SAMSUNG 77S90CD 77". Were you ever able to find a solution? We tried all of the steps you shared above with no results.

0 Likes
Reply
Mr-Frantic
Constellation
Options
QLED and The Frame TVs

I am having the exact same issue with my Samsung TV, both Samsung and Disney have been completely unhelpful

0 Likes
Reply
Members_3eNI61R
Constellation
Options
QLED and The Frame TVs

I've had the exact same issue for a year now.  Kinda just gave up on getting it resolved. Pretty sad tho to have paid Thousands for a 80in Samsung that can't even stream Sling, Disney, Hulu ect...

0 Likes
Reply
Samsung_nEMjeke
Constellation
Options
QLED and The Frame TVs

I got an S90C in February and have been having the same issue. They both work fine on my CCWGTV, Roku, mobile devices, and computer -- but on the TV it's just a spinning wheel when trying to watch content.

0 Likes
Reply
bill-e
Epic Samsung Care Ambassador
Options
QLED and The Frame TVs

Have you power cycled the router and any switches and fiber inputs? 

** If my response helps, please click on Like (Heart). If I resolved your issue also please click on Accept as a Solution so that others can benefit.

Bill
---
Galaxy Fold 5 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch6Classic 47mm(VZW), Galaxy Watch5Pro(VZW), M8 Smart Monitor, NEO 55" QN90D TV
0 Likes
Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
QLED and The Frame TVs

Hi there, If the suggestions @bill-e provided don't work, I recommend trying the steps in this link: 

https://www.samsung.com/us/support/troubleshoot/TSG10000062/

Please let us know if this helps!