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QN55Q80RAFXZA 55 inch QLED popped and won't turn on

(Topic created: 08-30-2021 04:25 PM)
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userBQ20dNrAnM
Constellation
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QLED and The Frame TVs

My SAMSUNG QN55Q80RAFXZA Flat 55-Inch QLED 4K Q80 Series Ultra HD Smart TV, purchased less than 1 1/2 years ago, just made a pop noise and now won't turn on, either from the remote or the controls on the base of the unit.   i checked the power cable which is intact and plugged in, the electrical socket, which was good,(and I tried plugging it in elsewhere), none of which helped.

 

The unit is plugged into a surge protector, and we've had no other indications of power surge or other problems.

 

Please assist.

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SamsungAl
Samsung Moderator
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QLED and The Frame TVs

By trying to plug it elsewhere, does that mean you plugged it directly into the wall outlets? A lot of the time surge protectors prevent TVs and gaming consoles to work properly.


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userBQ20dNrAnM
Constellation
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QLED and The Frame TVs

I did plug it directly in to test after it failed.  No surge protector, and I verified the new outlet was working.

 

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SamsungAl
Samsung Moderator
Samsung Moderator
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QLED and The Frame TVs

Ah, thank you for confirming! It seems like the next course of action would be to have the TV serviced. I would be happy to see what I can do for you 🙂 Can you shoot me a private message with the serial number and software version of the TV?


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userBQ20dNrAnM
Constellation
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QLED and The Frame TVs

How do I send a private message?

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SamsungLK
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QLED and The Frame TVs

Just click on any moderator's name and there will be a blue button under the picture saying send a message.




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