Original topic:

QN800D HDMI and APP issues after 1301.1 update

(Topic created: 2 weeks ago)
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useri1p7mcdCCE
Asteroid
Options
QLED and The Frame TVs

After the 1301.1 update my 30 day old QN800D Tv has a lot of issues.  The HDMI ports all show power on issues on Apple TV box, Fire TV cube and Nvadia TV.  Red power icon shows next to the HDMI icons even though the power is on for all devices.  In addition apps will log on but not load videos, Hulu, Disney, Netflix, Prime.    All of the above mentioned items worked fine before the update.

have tried all the possible solution mention after updates, restart, new 8k cables, etc..etc,, i would appreciate any ideas

3 Replies
BrüZZi
Supernova
Options
QLED and The Frame TVs
Did you try Device Care Optimization ?
⁃   Settings  ≻
⁃   All Settings  ≻
⁃   Support  ≻
⁃   Device Care  ≻
⁃   Start Device Care.
     Also Try Self Diagnosis.
useri1p7mcdCCE
Asteroid
Options
QLED and The Frame TVs

Tried that plus every other solution I could find in threads.  No luck. TV is still not working.   Hard to understand on a 30 day old TV.    Should have had auto updates turned off to prevent.   Still looking for suggestions as a 85” hunk of glass hanging on the wall seems kinda useless

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useri1p7mcdCCE
Asteroid
Options
QLED and The Frame TVs

Yes tried this solution tv still does not work.  HDMI ports still saying no power to external devices

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