Original topic:

Repair issues

(Topic created: 07-08-2021 01:00 PM)
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Samsungfan1985
Asteroid
Options
QLED and The Frame TVs

Anyone have issues with repair service damaging their tv? I had service on the 30th where the tech replaced my panel. But tge panel replacement had no screen protector on it so he scratched the screen and the frame was also bent. The entire service was frustrating bc I have a newborn and the tech told me I needed to help carry the tv or they would need to reschedule bc he didn't have help. Now it's been over a week and everyone I talk to keeps telling me someone will call me back and they never do. I told them that I would rather just pay extra to have it replaced bc this has been such a frustrating process and I don't want to risk damaging my tv further. Have close to 10k dollars worth of samsung products...never requested warranty help. Not a good first experience. Super frustrating 

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tlc8515
Constellation
Options
QLED and The Frame TVs
Trying to find os on my phone?
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SamsungJam
Community Manager
Community Manager
Options
QLED and The Frame TVs

I would suggest asking this in our phone boards for assistance: https://us.community.samsung.com/t5/Phones/ct-p/phones


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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Samsungfan1985
Asteroid
Options
QLED and The Frame TVs

why would I ask that in a phone board if it is about my QLED TV?

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SamsungJam
Community Manager
Community Manager
Options
QLED and The Frame TVs

That was supposed to go to the customer who was looking to find the OS on their phone.  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

Samsungfan1985
Asteroid
Options
QLED and The Frame TVs

gotcha! sorry I thought it was a weird bot suggestion especially after that first reply I got.. sorry if that came off as blunt!

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Solution
SamsungJam
Community Manager
Community Manager
Options
QLED and The Frame TVs

That's got to be frustrating.  Could you send me a private message with any transaction numbers that you have so that I can look into this a bit more?  http://bit.ly/2ihPL97.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.