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S95C signal dropouts with Sony PlayStation 5

(Topic created: 08-13-2023 11:48 AM)
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QLED and The Frame TVs

My new Samsung 55" S95C OLED TV, experiences seemingly random 2-5 second drop outs of both video and audio while trying to play PlayStation 5. I have tried multiple certified 2.1 HDMI cables in multiple ports on my One Connect Box, and this has not changed the situation. I'm not alone on this either, as there are several people on Reddit who are also mentioning experiencing the same issue. I have tested the system and HDMI cables with a competitor's 4k 120hz television, and everything is fully functional there with no issues over 10+ hours of gameplay.

This happens with both PlayStation 4 and PlayStation 5 games, both at 4K and 1080p, and at 120hz or 60hz. Disabling HDCP on the PS5 seems to reduce the frequency with which this happens, but definitely does not entirely solve it and shouldn't be necessary regardless.

Using Device Care, my HDMI cables all pass the cable test, and Signal History shows no issues whatsoever even immediately following a drop out. Any help would be greatly appreciated, as I love the TV otherwise and would like to be able to keep it, but this issue is a deal breaker right now.

I am on version 1212 of the software, and these are my current connections to the One Connect Box:

HDMI 1: PlayStation 5

HDMI 3 (Arc): Roku Smart Soundbar

Ethernet Cable

Power Cable

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JBTechfanatic
Black Hole
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QLED and The Frame TVs
If you would like even though it feels overkill reset tv not skipping any of these steps. Unplug all items connected to the TV HDMI cables and one connect cable blow out the one connect cable plug it back in turn on TV turn on tv do a manufacturer reset fyi you will need to input a code of typically 0000 when you do this once reset has fully completed turn off tv unplug from wall for 2 minute now plug everything back in to tv and reset it up making sure everything is powered on including your PlayStation 5 during the setup process this will allow the TV to Guide you through the setup process and maximize your TV's potential. As far as tv settings to help this stop
In the TV settings make sure HDMI CEC input plus are on now turn game mode to on try not using Auto in the PlayStation 5 do not force feed the picture resolution set it to auto turn vrr on auto do not force feed vrr or HDR leave on auto. You should be good to go now
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I checked my settings and they were already as you suggested. Since I've tried messing with them before, it was definitely worth double checking though.

Barring any changes, I will do the full reset in a few days and see where that takes me.

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QLED and The Frame TVs
Most likely the hdmi cable is not good. Get either a belkin hdmi 2.1 or a cable matter hdmi fiber optic cable. Poor shielding and interference will def cause issues with the signal and cause video artifacts and audio issues here is an image of both cables that are known good cables both I own a can.vouch for their integrity Screenshot_20230813_114125_Amazon Shopping.jpgScreenshot_20230813_114055_Amazon Shopping.jpgScreenshot_20230813_114042_Amazon Shopping.jpg
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I'd add ensure your Playstation is connected to a hdmi 2.1 port ensure hdmi cable isn't resting near any electric,device that could cause interference. I use the cable matters fiber for both my Xbox series x and my gaming pc 20230813_114655_1000001959_1691952417.jpg20230813_114541_1000001955_1691952344.jpg20230813_114647_1000001958_1691952415.jpg20230813_114642_1000001957_1691952409.jpg
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