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Original topic:

Samsung 75'' Crosshair Lines on Screen

(Topic created: 04-02-2023 02:50 PM)
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sdeltoro
Constellation
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QLED and The Frame TVs

Good afternoon,

I purchased this television back in October and I decided to watch a movie last night with my family. As I turned the TV on, I see that it now has a random crosshair whenever I turn the screen on similar to this one below. I seen that some other people had similar issues due to faulty devices connected to the ports but the TV has never had anything connected to its ports since its already a Smart TV.  I've tried leaving it unplugged overnight but still get the same crosshair mark on the TV. I am not sure how to go about this. 

Model: QN75Q60BDFXZA

sdeltoro_0-1680471508982.jpeg

 

 

 

 

 

 

 

 

 

1 Solution


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Solution
Diaboyos
Honored Contributor
Options
QLED and The Frame TVs
If you bought it in October it's still under warranty. Contact Samsung.

Samsung support 1-800-726-7864

Samsung text support text START to the same number. 

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3 Replies
Tiger_Lily
Constellation
Options
QLED and The Frame TVs
On my Google account I can't regain login for a particular account. My phone number was changed and I can't recover alternate email to get verification code. So please help me advise
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LongHiker
Legendary Samsung Care Ambassador
Options
QLED and The Frame TVs

@Tiger_Lily For Google account issues, you should reach out to Google. Samsung won't be able to help you with access to a Google account. 

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Solution
Diaboyos
Honored Contributor
Options
QLED and The Frame TVs
If you bought it in October it's still under warranty. Contact Samsung.

Samsung support 1-800-726-7864

Samsung text support text START to the same number.