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4 weeks ago in
QLED and The Frame TVsSamsung QLED TV (QE50Q60AUXXH).
After switching on, screen is clear but reactst slowly, then after ~30-60 sec screen starts to fade from bottom right corner and restarts (see picture).
- No other cable pugged
- 7 sec switching off on remote done
- power cable unplugged for hours
- factory reset done and still the problem exists
Did you have similar experience?
Thanks in advance!
Solved! Go to Solution.
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4 weeks ago in
QLED and The Frame TVs![120x120bb_1000000140_1717293507.jpg](/skins/images/AFEB00FB602B1731AB6D1D114BE154C3/responsive_peak/images/image_rejected.gif)
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4 weeks ago in
QLED and The Frame TVsLooks like it is in need of service. Was there any impact or grabbing while moving it that happened there?
Bill
---
Galaxy Fold 5 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch6Classic 47mm(VZW), Galaxy Watch5Pro(VZW), M8 Smart Monitor, NEO 55" QN90D TV
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4 weeks ago in
QLED and The Frame TVsThere wasn't any impact. We bought it 2 years ago and worked perfectly.
After switching on, picture is clean, the clothes are keep coming after ~30-60 sec then TV freezes and restarts. 😞
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3 weeks ago in
QLED and The Frame TVs![Community Manager Community Manager](/i/rank_icons/admin.gif)
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3 weeks ago in
QLED and The Frame TVsHello, @Solracca I agree with @Diaboyos on service being needed in this particular case. Due to the unit being out of warranty, you would like to receive quotes on service/labor from an Authorized Service Center near you, please visit: http://www.samsung.com/us/support/service/location
![](/skins/images/66CEF402179CAB9D909291AF7FAB7B95/responsive_peak/images/icon_anonymous_message.png)