Samsung QN90a black screen

[D1ckRiggles]

I have a Samsung QN90a 65 inch. I bought it roughly 2 years ago. I was playing ps4 tonight and excited out of a menu to regular game play and the TV seemed to freeze up briefly as it exited the menu and just stayed black. I have sound and if I shine a flash light I can see a picture. Can anyone please help me? 

[Toni534]

Well if you didn't see anything called a backlight and the other settings aren't working it should then be an internal problem. Hopefully it doesn't cost you too much, repairing any electronics these days can be very expensive.

[D1ckRiggles]

Yep, and thanks for your help. I just got a text from samsung a little bit ago with some info on pricing. I seen in a video that often times they try to j7st replace the entire screen, easier for them, more expensive for you i guess? So I guess I'm supposed to request just the backlights replaced? Idk, not sure how this works honestly. Never had a tv do this, and it just so happens to happen to the most expensive one I ever bought..

[D1ckRiggles]

That's the only place where I see that. Seems to coincidental. I can't imagine an hdmi wire causing heat though.

[D1ckRiggles]

A lil better. I brushed dust away

[D1ckRiggles]

Sure. Lemme figure out how quick

[Toni534]

Take a photo from your camera app, come into this conversation and press the + icon, then select the photo