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TV DISPLAY CONNECTION ERROR SCREEN

(Topic created: 05-29-2024 02:02 PM)
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AJ35
Constellation
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QLED and The Frame TVs

Dear Community,

Please help me resolve a display challenge with my connect box and Q90R 55" frame. When I switch to USB and Smart Sources (i.e Youtube, Netflix, etc) on my TV, display is 100% fine. However, when I switch to HDMI and Satellite sources, the display comes for a few seconds and gives me an error screen (Display goes blank with the connect cable having that error symbol).

I have tried self-diagnosis on the HDMI ports, and it works perfectly according to the diagnosis feedback. Please what could the root cause for this? I need help.

 

Thanks 

Abdul

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Solution
LeoWyatt89
Nebula
Options
QLED and The Frame TVs

Hey Abdul - based on the model I think this may not be a television from the US but these steps should still be universal to help you. Let me know if this helps you out: http://www.samsung.com/us/support/troubleshooting/TSG01109043/