TV DISPLAY CONNECTION ERROR SCREEN

[AJ35]

Dear Community,

Please help me resolve a display challenge with my connect box and Q90R 55" frame. When I switch to USB and Smart Sources (i.e Youtube, Netflix, etc) on my TV, display is 100% fine. However, when I switch to HDMI and Satellite sources, the display comes for a few seconds and gives me an error screen (Display goes blank with the connect cable having that error symbol).

I have tried self-diagnosis on the HDMI ports, and it works perfectly according to the diagnosis feedback. Please what could the root cause for this? I need help.

Thanks 

Abdul

[LeoWyatt89 · Accepted solution]

Hey Abdul - based on the model I think this may not be a television from the US but these steps should still be universal to help you. Let me know if this helps you out: http://www.samsung.com/us/support/troubleshooting/TSG01109043/