Original topic:

Tv freezing and restarting

(Topic created: 02-03-2021 05:32 PM)
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usera9sHUHGXyF
Asteroid
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QLED and The Frame TVs

Wish I read through the community before buying this tv because I’m seeing a lot of people with the same problem. While using streaming apps on my Qled Samsung tv it constantly freezes then restarts itself. First time owning a Samsung tv and it’s off to a horrendous start. I can’t watch more than 15 mins of anything on this tv because it’s going to freeze and reboot.

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SamsungCaleb
Samsung Moderator
Samsung Moderator
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QLED and The Frame TVs

If this is occurring after plugging directly into the wall and not through a surge protector and occurs with nothing connected to the TV,  this will require service please reach out directly via one of the following methods, as we would like to Gather additional information, and look at this from a case by case basis. Please provide the full model and serial of the TV as well as your best contact phone number, name, and email. 

 

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19 Replies
rabb1t
Constellation
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QLED and The Frame TVs

Did you ever solve this issue? I see they didn't reply - I have the same problem. Not happy.

MsBri1
Neutron Star
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QLED and The Frame TVs

Can you provide me with your full model code? What devices are connected to the TV? If there are any devices connected, have you tried to disconnect them? Does the unit still continue to freeze and restart?


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usera9sHUHGXyF
Asteroid
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QLED and The Frame TVs

The model number is QN75Q70TAFXZA. No devices connected to the tv, I only use streaming apps and yes it still freezes and restarts itself.

SamsungJam
Community Manager
Community Manager
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QLED and The Frame TVs

Have you tried removing any of the apps that aren't being used?  We would like to make sure that it isn't just a case of the television not having enough memory.  


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usera9sHUHGXyF
Asteroid
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QLED and The Frame TVs

Only apps on the tv are preinstalled apps. Memory is fine. I have removed a few preinstalled apps. Nothing has changed, still does the same thing every day! And tv is only about 2 months old

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SamsungJam
Community Manager
Community Manager
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QLED and The Frame TVs

Could you send a private message with your full model and serial number? http://bit.ly/2ihPL97


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usera9sHUHGXyF
Asteroid
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QLED and The Frame TVs

Ok I just did

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useraZTZ196xAR
Constellation
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QLED and The Frame TVs

I’m having the exact same problem. Just started today. Any luck with finding a solution? I’ve owned the television for less than a year. 

usera9sHUHGXyF
Asteroid
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QLED and The Frame TVs

No haven’t found a solution as yet. It’s kinda crazy that I see so many people with the same problem yet Samsung hasn’t done anything about it