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Original topic:

Unable to display any art / turns off immediately

(Topic created: 01-31-2024 10:51 AM)
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Tmart29
Asteroid
Options
QLED and The Frame TVs

I received my 75” frame yesterday.  When trying to display any art image (either through the tv or SmartThings app), the TV immediately turns off and then come back on a few seconds later in TV mode. In fact, when using the TV’s Art Mode, I can’t even access the complimentary folders of art without a restart. 

Has anyone had this issue?  Tech support guy last night said he had never seen this issue so thinking I’m going to need to return the tv, which should be fun with the installers taking the packaging (and my remote’s charging cable). Ugh!

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PVM-stp
Constellation
Options
QLED and The Frame TVs

received our 85” frame two days ago. Same problem. Art mode immediately turns tv “off” Selecting any art in the art app results in turn tv off. 

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Tmart29
Asteroid
Options
QLED and The Frame TVs

I’m going through process to return and get a new one since art mode is kind of the whole point and there doesn’t seem to be a solution.  

Otherwise impressed with the tv. The matte screen is great at reducing glare. 

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James Gray
Constellation
Options
QLED and The Frame TVs

Im having the same issue.

 

Samsung please help!

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user7ygsU0C4jF
Constellation
Options
QLED and The Frame TVs

Same issue! Just set up the TV today and pressing any 'art' to display, tv immediately shuts off. 

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Slapppy
Galaxy
Options
QLED and The Frame TVs

You should all compare firmware version to see if it’s a firmware issue.

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Solution
Tmart29
Asteroid
Options
QLED and The Frame TVs

Update to my problem is that it was resolved after doing the following (in an effort to recenter the mount:

1) unplugged one connect cable (from both tv and the one connect box) and replugged after leaving out for a couple hours. 

2) removed the plastic shrink wrap on the outside frame that was on it out of the box. I’m embarrassed if this was the cause but who knows. 

Tafata75
Constellation
Options
QLED and The Frame TVs

I was having same issue with my new frame tv always getting error message when trying to change or upload image/Art - I tried everything the rebooting, resetting, updating & unplugging etc & lastly I just signed out of my Samsung account now works perfect - hope this helps other people.

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