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12-09-2023 11:46 AM in
QLED and The Frame TVsI received my 75” frame yesterday. When trying to display any art image (either through the tv or SmartThings app), the TV immediately turns off and then come back on a few seconds later in TV mode. In fact, when using the TV’s Art Mode, I can’t even access the complimentary folders of art without a restart.
Has anyone had this issue? Tech support guy last night said he had never seen this issue so thinking I’m going to need to return the tv, which should be fun with the installers taking the packaging (and my remote’s charging cable). Ugh!
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12-18-2023 03:17 PM in
QLED and The Frame TVsUpdate to my problem is that it was resolved after doing the following (in an effort to recenter the mount:
1) unplugged one connect cable (from both tv and the one connect box) and replugged after leaving out for a couple hours.
2) removed the plastic shrink wrap on the outside frame that was on it out of the box. I’m embarrassed if this was the cause but who knows.
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12-10-2023 06:53 AM in
QLED and The Frame TVsreceived our 85” frame two days ago. Same problem. Art mode immediately turns tv “off” Selecting any art in the art app results in turn tv off.
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12-11-2023 10:27 AM in
QLED and The Frame TVsI’m going through process to return and get a new one since art mode is kind of the whole point and there doesn’t seem to be a solution.
Otherwise impressed with the tv. The matte screen is great at reducing glare.
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12-17-2023 08:59 AM in
QLED and The Frame TVsIm having the same issue.
Samsung please help!
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12-17-2023 07:56 PM in
QLED and The Frame TVsSame issue! Just set up the TV today and pressing any 'art' to display, tv immediately shuts off.
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12-18-2023 05:45 AM in
QLED and The Frame TVsYou should all compare firmware version to see if it’s a firmware issue.
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12-18-2023 03:17 PM in
QLED and The Frame TVsUpdate to my problem is that it was resolved after doing the following (in an effort to recenter the mount:
1) unplugged one connect cable (from both tv and the one connect box) and replugged after leaving out for a couple hours.
2) removed the plastic shrink wrap on the outside frame that was on it out of the box. I’m embarrassed if this was the cause but who knows.
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01-31-2024 10:51 AM in
QLED and The Frame TVsI was having same issue with my new frame tv always getting error message when trying to change or upload image/Art - I tried everything the rebooting, resetting, updating & unplugging etc & lastly I just signed out of my Samsung account now works perfect - hope this helps other people.