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Voice Search Results Flash & Disappear or Never Appear

(Topic created: 08-20-2024 12:52 PM)
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CarolynC1
Constellation
Options
QLED and The Frame TVs

When I do a voice search (using Amazon Alexa) on my Q60D Samsung TV, it says "here's what I found", but then, either (a) I never see the results, or (b) they flash on screen briefly and then disappear.

But if I then go to the main "Search" menu on the left-hand sidebar, the item I just searched for is there.

Any fix for this?

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SamsungTam
Samsung Moderator
Samsung Moderator
Options
QLED and The Frame TVs

Hello! @CarolynC1  Thank you for posting about this. I completely understand your concerns with the voice search. I'll be more than delighted to assist. If you haven't already, could you do a soft reset on the TV? Unplug the unit for 1-3 minutes and turn it back on. Check for software updates to ensure your TV's firmware is updated. Also, if you're using a Samsung remote, try re-pairing it with the TV. This can sometimes resolve issues with the voice command.

Please let us know if this helps


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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userSpeknvM3VU
Constellation
Options
QLED and The Frame TVs

I'm having the same issue - just started doing this yesterday. 

Serif 65 2022

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Solution
SamsungTam
Samsung Moderator
Samsung Moderator
Options
QLED and The Frame TVs

Hello! @CarolynC1  Thank you for posting about this. I completely understand your concerns with the voice search. I'll be more than delighted to assist. If you haven't already, could you do a soft reset on the TV? Unplug the unit for 1-3 minutes and turn it back on. Check for software updates to ensure your TV's firmware is updated. Also, if you're using a Samsung remote, try re-pairing it with the TV. This can sometimes resolve issues with the voice command.

Please let us know if this helps


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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