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Wireless Connections not working

(Topic created: 06-27-2023 12:35 PM)
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userdoNq5yV7CO
Asteroid
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QLED and The Frame TVs
TV does not recognize our or our neighbors WIFI network and does not recognize and of our Bluetooth audio devices.
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MissEllie
Constellation
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QLED and The Frame TVs
My TV is Samsung TU7000 55 TV. It won't pair with my Samsung S22 Ultra.
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userdoNq5yV7CO
Asteroid
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QLED and The Frame TVs
Does the TV still connect to WIFI and bluetooth?
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Samsung_Moderator
Community Manager
Community Manager
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QLED and The Frame TVs

Hello! I completely understand your concerns with the wireless connection. I'll be more than delighted to assist. Make sure that the phone is updated. You want to make sure the devices are on the same network as well. Here's a link you might find helpful:https://www.samsung.com/levant/support/mobile-devices/how-to-mirror-from-your-samsung-smartphone-to-...

 

Please be sure to reach back out if you need additional assistance.  

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Solution
userdoNq5yV7CO
Asteroid
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QLED and The Frame TVs
Samsung care came and replaced the Network Interface card. Working perfectly once again.
userdH7aww9Dq8
Constellation
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QLED and The Frame TVs
I'm having the same problem. Try everything but nothing seems to work. What do you recommend?
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userdoNq5yV7CO
Asteroid
Options
QLED and The Frame TVs
If TV is under warranty you may want to schedule an appointment with Samsung Care.
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