Original topic:

remote not working with frame a

(Topic created: 04-21-2022 07:33 PM)
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user1r5yzZ8UWA
Constellation
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QLED and The Frame TVs

after i installed a frame on my frame tv, the remote control will now only work if its very close to the tv. is there a way to move the ir receiver or a different solution?

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Samsung_Moderator
Community Manager
Community Manager
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QLED and The Frame TVs

Hello! I understand how this can be frustrating with this occurring just want to confirm have you made sure nothing is blocking the sensor on the TV or anything in the way at the bottom of the TV? 

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Samsung_Moderator
Community Manager
Community Manager
Options
QLED and The Frame TVs

Hello! I understand how this can be frustrating with this occurring just want to confirm have you made sure nothing is blocking the sensor on the TV or anything in the way at the bottom of the TV? 

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