Original topic:

screen smudges colors

(Topic created: 12-13-2023 10:48 AM)
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HellHound345
Constellation
Options
QLED and The Frame TVs

When we watch on the Dstv multichoice decoder this is what it does see attached photos. But when we watch on a hdd or on the movies apps on the TV example  showmax then it's 100% perfect. Unit went to repairs with the decoder they can't replicate the fault

IMG-20231213-WA0071.jpg

IMG-20231213-WA0060.jpg

IMG-20231213-WA0062.jpg

IMG-20231213-WA0068.jpg

1 Solution


Accepted Solutions
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
QLED and The Frame TVs

Hello! Thank you for reaching out! Since this is only happening with the decoder the issue is not with the TV. This may be compatibility issue with the decoder and the TV.  I would highly recommend reaching out to the support team for the decoder. 

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1 Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
QLED and The Frame TVs

Hello! Thank you for reaching out! Since this is only happening with the decoder the issue is not with the TV. This may be compatibility issue with the decoder and the TV.  I would highly recommend reaching out to the support team for the decoder.