Art mode color issues

[Benk82]

Bought a 65” the frame a couple of weeks ago, 2 nights ago the art mode suddenly looks like this.

 Here I have selected with a white Passepartout , it looks horrible and kinda purple hueish. 
many tips that could help?

[tomsframe]

First thing to do is go into the set's Diagnostics and run the video check(s). If those look bad you might have a defective TV.

Try also unplugging it for an hour or so and re-plug. Also "Factory Reset".

[Samsung_Moderator · Accepted solution]

Good evening. I agree with @tomsframe. That's a good place to start 🙂 You can also check out the following link for more troubleshooting: https://www.samsung.com/us/support/troubleshooting/TSG01206345/

If the above troubleshooting steps didn't help, you would need to speak with one of our moderators via private message. Service would be required to resolve the situation, however, if you've already had service multiple times and the issue continues, We would need to review your case further so ask that you send us a private message as well.  Please feel free to reach out to us directly via one of the following options and with a link to our thread along with your full model and serial number. 

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Or you can use the following link below to request service. https://www.samsung.com/us/support/service/