So I pre-ordered a S21 ultra and S21 for myself and my wife. And so I received several smart tags. I connected one to my smartthings account and one to my wife's smartthings account. Even though we are members of the same Home, we can not locate eachothers tags. It says only the owner can locate the tag. Does anybody know how to locate the Smart Tag on both smartthinga accounts?
You cannot add the tags to both accounts. However, you can invite someone to share the SmartThings account and allow them access to control the devices.
To let your family or friends use your smart devices, you can invite them to be members of your SmartThings account. Just send out an invitation for a specific location in your account, and if they accept, they'll become official members. Now they can control or manage any of the connected devices in that location. https://www.samsung.com/us/support/answer/ANS00078860/
If these steps do not work, you will need to contact SmartThings. They may be reached using the following:
US: 1-866-813-2404 US: support@smartthings.com UK: support@smartthings.co.uk UK support 0333 0000333
