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Original topic:

Galaxy Store and Themes: Connectivity Issues

(Topic created: 06-20-2022 09:37 AM)
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Amz_I_Am22
Cosmic Ray
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Samsung Apps and Services

Hello, I've been trying to contact Samsung in regards to not being able to connect to the Galaxy Store or Theme store. I have tried using every method from clearing out cache, restarting, re-download...you name it. I have internet connection and wifi but I still keep receiving error messages for connection issues. I go onto both apps daily and for the past 2 days, I have not. Some of the error messages I am receiving are: 

"Something went wrong connecting to Galaxy Store" UHE: 202e8713e001 
OR
"Connect to a network to browse Galaxy Themes" 110 Unknown Host/77221/C100003
 
I'm hoping I can speak with someone in regards to this situation and try to possibly fix this without having to do a factory reset. 
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29 Replies
RealtyPete
Cosmic Ray
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Samsung Apps and Services
Congrats! So I may be misunderstanding, but you're saying after the update you went to the store and it started working out of nowhere? What month update are you on?
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Amz_I_Am22
Cosmic Ray
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Samsung Apps and Services
Yes! After updating my phone, I must not have let it completely download? Once I got to the store, I told them I was on Samsung's sites trying to figure out why Themes and the Store weren't working. Of course, I go to the same app I couldn't use for days and boom! It was working lol. The update I got today was for June 1st. I have AT&T which is seems like a lot of us are having similar issues. It was over 1G update so it wasn't small, like other ones. I'm hoping once you all get it, it will help. I use Themes everyday (addicted lol) so I was really bothered it just stopped working randomly one day.
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Mike2022
Asteroid
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Samsung Apps and Services
I did some more research and testing and it appears that the Galaxy Store App does not like DoT (DNS over TLS) I found an app called DoHGuard which forces DoH (DNS over HTTPS) and it allowed the Galaxy Store App to connect. It has Cloudflare DoH option. So until Samsung allows DoT this is the best option I have found.
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RealtyPete
Cosmic Ray
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Samsung Apps and Services
It's strange because I don't use (or even really know about lol) any of those services. I went into my phone's settings, and it had DNS as "automatic". Changed it to off and still have same issues. Also, just started happening 2-3 days ago and I didn't change anything.
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KSpakes87
Asteroid
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Samsung Apps and Services

WOWWWW. After days of troubleshooting my brand new Galaxy Tab S8+ and being on the phone with literally 12 different people at Samsung, this was the issue. They wanted me to pay for another tablet and send this one back for a refund.

In my case Comcast is blocking the domain that the app uses to connect. I tried to tell Samsung this, but they can't comprehend what I'm telling them.

 

 
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Adam111
Constellation
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Samsung Apps and Services

Same issue here 

Screenshot_20240124_221911_Galaxy Themes.jpg

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Bazza9999
Constellation
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Samsung Apps and Services

I'm having same problem only got new s24 ultra yesterday and I always use samsung themes please please is there a fix for this 

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Bazza9999
Constellation
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Samsung Apps and Services

Please help I have the same problem 

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Bazza9999
Constellation
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Samsung Apps and Services

I now have my Samsung internet browser working but not my galaxy wallpapers and themes keep getting this message 

Screenshot_20240125_100725_Galaxy Themes.jpg

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Solution
Samsung_Moderator
Community Manager
Community Manager
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Samsung Apps and Services

Hello, There! I'm sorry to see the trouble with the galaxy Themes app. Please check out the following link for some troubleshooting regarding this error: https://www.samsung.com/us/support/troubleshooting/TSG01213612 

 

I would also recommend making sure that you have the latest version of the application as well as the latest update on your device. 

 

If symptoms persist, you can try clearing the cache - https://www.samsung.com/us/support/answer/ANS00077611/

 

If none of the above steps work, I recommend submitting an error report - https://www.samsung.com/za/support/mobile-devices/how-to-report-error-using-samsung-members-applicat...

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