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Issues with adding album cover Samsung Music App

(Topic created: 03-06-2023 05:35 PM)
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userW0THtCg6dX
Astronaut
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Samsung Apps and Services

Anyone having issues adding Album cover under "Change Cover Image" and keep getting an "Unkown Error"? Any fix or tips to get rid of error? 

 

 
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Samsung_Moderator
Community Manager
Community Manager
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Samsung Apps and Services

Hello userW0THtCg6dX, thank you for reaching out to the Samsung Community. I understand you are getting an error when adding an album cover. Please attempt the following: 

1.  Clear the app cache and data on your device.

Open Settings, and then swipe to and tap Apps. Select or search for the app you want to clear. Tap Storage, and then tap Clear cache.

2. Uninstall and reinstall the Samsung Music App. 
3. If you are still getting the error message submit an error report directly to Samsung. 
Right after the issue appears, please submit an Error Report. Samsung Members app->Get Help->Feedback->Error Reports

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userZNnTdcqwZP
Supernova
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Samsung Apps and Services
It could be because there are some files that are not mp3.Screenshot_20230306_204905_Samsung Music_1000004366_1678153857.jpg
userW0THtCg6dX
Astronaut
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Samsung Apps and Services
Yes all my files are MP3. Still same error. Thank you for replying.
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userW0THtCg6dX
Astronaut
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Samsung Apps and Services
Same error. I'll just wait til Samsung update the app again. Ever since the last update this error occurred. Thanks for you help. Screenshot_20230306_152346_Samsung Music.jpg
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loljester2099
Astronaut
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Samsung Apps and Services
When I make an album on Samsung music I go ahead and change the cover image and it says error unknown and its been like this since the recent update please fix...thanks
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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Samsung Apps and Services

Hello userW0THtCg6dX, thank you for reaching out to the Samsung Community. I understand you are getting an error when adding an album cover. Please attempt the following: 

1.  Clear the app cache and data on your device.

Open Settings, and then swipe to and tap Apps. Select or search for the app you want to clear. Tap Storage, and then tap Clear cache.

2. Uninstall and reinstall the Samsung Music App. 
3. If you are still getting the error message submit an error report directly to Samsung. 
Right after the issue appears, please submit an Error Report. Samsung Members app->Get Help->Feedback->Error Reports

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