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Original topic:

Phone app Crashing after One UI 6.0 update.

(Topic created: 11-21-2023 07:15 AM)
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text1
Cosmic Ray
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Samsung Apps and Services

After One UI 6.0 update, I can't see who is calling or accept/reject the call. 

Callbgprovider app Crashing
Call app Crashing 
Phone app Crashing
 
These are the pop ups showing up.
 Need to fix ASAP 
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timclements5
Cosmic Ray
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Samsung Apps and Services

Has everyone reported it? if not please do so, so we can get quicker action

andriodlover
Cosmic Ray
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Samsung Apps and Services
Im chatting with them now to report it
timclements5
Cosmic Ray
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Samsung Apps and Services

ok thanks - let us know if you get any resolution. Appreciate it 

andriodlover
Cosmic Ray
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Samsung Apps and Services
They are contacting the developer to assist in reverting or asking us to bring it to their providor support team in person free of charge.
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DDQ50
Cosmic Ray
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Samsung Apps and Services
Where do you go to bring in phone to.provider support team? I have at&t provider
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timclements5
Cosmic Ray
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Samsung Apps and Services

Can we revert to the older software version? that should fix it for now no?

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andriodlover
Cosmic Ray
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Samsung Apps and Services
I asked that. They are requesting for us to visit a store for them to fix the issue, and are paying for the services
timclements5
Cosmic Ray
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Samsung Apps and Services

Oh great - im in El Savlador right now waiting on my passport for a new US visa. And they have to call me for me to come get it and i cant take calls with the phone like this. So stuck here with a broken phone and no passport. Lovley.... if anyone goes into a store please let me know how they fix it so i can do it remotely. Much apprecaited 

andriodlover
Cosmic Ray
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Samsung Apps and Services
I pushed to have a developer contact me today and they are stating someone will be in contact shortly and should be able to help revert the update.
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DDQ50
Cosmic Ray
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Samsung Apps and Services
I am having same issue. Can you keep posted on what to do. In meantime I installed goggle phone and set as default as workaround and can make/receive calls but still getting pop up on samsung phone app

https://play.google.com/store/apps/details?id=com.google.android.dialer
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