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Original topic:

Phone app Crashing after One UI 6.0 update.

(Topic created: 11-21-2023 09:51 AM)
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text1
Cosmic Ray
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Samsung Apps and Services

After One UI 6.0 update, I can't see who is calling or accept/reject the call. 

Callbgprovider app Crashing
Call app Crashing 
Phone app Crashing
 
These are the pop ups showing up.
 Need to fix ASAP 
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631 Replies
Error90
Asteroid
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Samsung Apps and Services
Yeah I've been getting that too, along with a blank call screen
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userBWYgwq8Lm5
Constellation
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Samsung Apps and Services

Just worked with Samsung help desk and had to install Phone by Google as my calling app, disable all features of the phone app that comes pre-installed and now it's working. Definitely an issue! 

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userj9eLbiTcy4
Constellation
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Samsung Apps and Services
How did you disable all features of the phone app?
lizpie
Asteroid
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Samsung Apps and Services
Factory reset fixed it just make sure to back up your phone
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userxlCnyi3XQY
Constellation
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Samsung Apps and Services

Was able to do a complete factory reset and get the phone app working again for now.  Hopefully they will get this fixed ASAP!

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Members_kKfWZdt
Constellation
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Samsung Apps and Services

This is RIDICULOUS!!!  No one can use their phones because of an update!  When will it be fixed?  I can't call anyone!!

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usernFc0Lg1sof
Asteroid
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Samsung Apps and Services

Is everyone on here an AT&T customer?

Samsung told me it is only affecting AT&T customers

Members_A32v0Jf
Asteroid
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Samsung Apps and Services

I am on AT&T

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Raiden36
Cosmic Ray
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Samsung Apps and Services
Same for me
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timclements5
Cosmic Ray
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Samsung Apps and Services

Yeah same for me on ATT through Efani 

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