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Original topic:

Phone app Crashing after One UI 6.0 update.

(Topic created: 11-21-2023 09:51 AM)
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text1
Cosmic Ray
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Samsung Apps and Services

After One UI 6.0 update, I can't see who is calling or accept/reject the call. 

Callbgprovider app Crashing
Call app Crashing 
Phone app Crashing
 
These are the pop ups showing up.
 Need to fix ASAP 
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userElCmzOuiWr
Constellation
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Samsung Apps and Services

I'm an AT&T customer and I am having the same problem as described by many on this post. My phone app stopped working immediately after the update. 

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usernFc0Lg1sof
Asteroid
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Samsung Apps and Services

i just talked with an ATT rep, you can get ATT to push a update to your phone that should fix it, they said it takes 4-24 hours to go through.
Im not sure if it is an update for one ui 6.0 or if it will revert you back to 5.1

i will post again when the update comes through

user1LCYhKa5wo
Asteroid
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Samsung Apps and Services

They didnt give me a timeframe.. i am still waiting. smh.. this is TRASH.

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userZDS1JsAG3M
Constellation
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Samsung Apps and Services

Please fix this. While on a call the screen goes on and off, I can't put the call on speaker, I can't end the call, I can't do a three-way, I can't do anything on the phone. Blank screen. The screen comes back for a second. Then blank. Error message appears.

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Download Google phone, it'll work then!
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Robin621k
Honored Contributor
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Samsung Apps and Services
It seems many AT&T customers who have upgraded to Ui6/14 are experiencing call problems in the Samsung Phone Dialer app. Especially those on S22 series.

This might not fix everyone's problem, it seems downloading Google Phone from the play Store allows most to fix their issues 
natafine
Halo
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Samsung Apps and Services
When is this problem going to be fixed????
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usernFc0Lg1sof
Asteroid
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Samsung Apps and Services

samsung does not have an ETA on resolving the issue

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Ryan891
Supernova
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Samsung Apps and Services
This appears to be an issue that is specific to the At&t models, as the Verizon users don't appear to be reporting it. I would suggest reaching out to your carrier and Samsung both
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Received andriod 14/one ui 6.0 on S22 Ultra with AT&T in NJ today! For users using Omnipod 5 app (medical app) app is not compatible but still usable. Dexcom is compatible and working optimally. Although with the phone app... I cannot continue with calls. The phone app will close and reopen multiple times, and then resulting in an error.