Original topic:

Pictures and videos are showing like radiation hit them

(Topic created: 01-27-2023 06:28 PM)
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1Candy
Constellation
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Samsung Apps and Services

Does anyone know why all my pictures, videos etc... look like radiation hit them? The eyes and mouth are white. I can't see things correctly. It is an AOS. Thank you

 

 
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zeldaplayer47
Asteroid
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Idk
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LongHiker
Legendary Samsung Care Ambassador
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@1CandyPerhaps you have a filter enabled in the camera? Open the camera and look at the wand in the upper right. If it is yellow, you have a filter enabled. 

To turn off the filter, click on the magic wand. Change the filter to Original... it is the furthest left filter. 

 

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1Candy
Constellation
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No filter on. Thank you
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Solution
Samsung_Moderator
Community Manager
Community Manager
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Thank you for reaching out. I can certainly understand your frustration with the camera not looking correct, and I would be happy to look into this further for you. I would recommend resetting your camera settings. Open the camera, tap on settings > tap on general > tap on reset > tap on yes.

 

The next step would be to test your device in safe mode. If your phone or tablet is misbehaving, it's possible that a third-party app is causing the issue. To figure out what app is acting funny, you can use the Safe mode feature. In Safe mode, your device won't run any third-party apps. 

 

Note: Available screens and settings may vary by wireless service provider, software version, and device model. Give this link a try to test your device in safe mode: https://www.samsung.com/us/support/answer/ANS00062983/

 

If you have tried the troubleshooting steps provided and are still experiencing these symptoms, I would recommend a service repair. Please feel free to reach out to us directly via one of the following options and include a link to this thread.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/
4. Private message: https://bit.ly/3fbRevo
5. Contact customer service directly at 1-800-726-7864

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