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Samsung Apps and ServicesSolved! Go to Solution.
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Friday in
Samsung Apps and ServicesThis doesn't address the issue, when will the glitch be fixed so we can use Samsung Financing at checkout? The eCommerce team doesn't know the answer to this
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Samsung Apps and ServicesYou've also marked your reply as a solution, it is not a solution.
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Samsung Apps and ServicesE-commerce team wasn't able to help. Please unmark your reply as a solution.
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Friday in
Samsung Apps and ServicesI followed the steps that were sent to my email to , essentially, activate my mytdfinancing.com account for future financing earlier today. I went to the Samsung site to buy the S24+, but the financing option disappears at check out no matter the browser or incognito option. I reached out to the Samsung support site, but they were at a loss, too.
I've followed the instructions to relink my financing account to my Samsung account, but the same thing continues to happen at checkout. Please help, I just want to spend money that I really shouldn't right now.
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Samsung Apps and ServicesHave tried to log in yesterday to the new TD retail card services and it wouldn't log me in and has locked my account. Can't get through on the customer service line at all. Hours upon hours waiting to speak to a "person" to no avail. I work and keep being on hold waiting all day. Anyways, now what? I schedule my payments online. Does anybody have any insight or solutions to reach an actual person?
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Samsung Apps and ServicesHello,
Whether I'm in the majority or minority of the situation I'm hoping to see if there's any insight or possibly see if we (the customers) can get some help.
With announcements going back a month or two about the TD Bank platform change/migration, I'm finding myself locked out of my account and unable to get ahold of someone to get my password reset as the current system in place doesn't recognize my information. This past week (Monday - Friday) I've been on hold for roughly 12-15 hours calling different provided numbers listed on the Samsung Financing website and TD Bank but haven't been able to get ahold of anyone. Not a single time did someone pick up with the longest continuous hold time being 3 and a half hours. The absence in communication also looks like it affected the "Chat With Us" feature on the Samsung shop since it no longer pops-up to start a conversation (Aside from their AI chat assistant).
I'm sure (or would hope) this is already flagged on Samsung's radar but looking to see if there's anyone from the community who's had success with getting their account back since the migration? Also hoping to see if Samsung is able to speak to if when a possible fix is going to take place as I'm on auto payments, and I'm sure many others are too, and would like to control/adjust my payments based on my current orders and purchases. I, personally, am not expecting a fix within the hour. However, at least a timeframe so that myself and others can plan accordingly financially would be appreciated.
Thank you!