Samsung Pass: Couldn't verify fingerprints

[Mukkesh]

Hey, 

        So, I recently Got a S23 Ultra, and started setting up my device and finshed setting up. Then when i tried to setup samsung pass, I logged into my and tried to verify my fingerprint.

 It keeps popping the error "Couldn't Verify Fingerprints" please try again. 

I went through solutions in the forum, which said to try disconnecting wifi and try with mobile data and yea i tried switching to mobile data and tried a several times still it shows the same error. 

Also i triend forcestop, clear cache and data, Uninstalling and Reinstalling, removing my samsung account and relogin, removing fingerprints.

Expecting for solutions, Thank you!!!

 

[britbrit812]

I am having the same issue

[Kerrymadd76]

Me too. Changed phones and it won't let me register a finger print

[DanG92263]

https://us.community.samsung.com/t5/Samsung-Apps-and-Services/Samsung-pass/td-p/2549991

[Johnros]

Hi!

I just unpacked my brand new Samsung S23+. And everything work smoothly, accept Samsung Pass. It telling me "Couldn't verify fingerprints, Try again later, OK"  I don't get it to work. I have read som threads in here, and nothin will help. Samsung Pass version 4.0.10.3. 

I tryed this witch I found in this forum:
1. Switch of WIFI and just have the 4G connection to Internet, and config Samsung Pass. Does not work.
2. Delete the biometric fingerprint, and config Samsung Pass. Does not work
3. Factory reset, and config Samsung Pass. Does not work.
4. Latest OS update, and config Samsung Pass. Does not work.

What can I do to get this to work? It's realy frustrating. This app is very useful and I had a lot of us of it on my older samsung phone.

Best regards

John Rosell

[aon]

same problem

[britbrit812]

I am also having the same issue. I went and cleared my cache ans my data as it suggested in a forum I read to fix the issue...and signed back into my samsung account. I also now cannot get past verifying my fingerprints and am receiving the same error to try again later!! Hopefully they will fix this issue soon.

[userjYqDGuiHvD]

Having the same exact problem with the new galaxy s23+

[TasTikras]

Same...

[Members_6UDEHPa]

Turn off wifi and do it over your cell network, and it will work.

[Klingen]

Same issue with a galaxy s9+. Wiped both the app cache and partition cache...

I belive the issue started after the updated to version 4.0.10.3 that was released 5 april 2023...