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Samsung Pass: Couldn't verify fingerprints

(Topic created: 04-20-2023 11:40 AM)
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Mukkesh
Constellation
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Samsung Apps and Services

Hey, 

        So, I recently Got a S23 Ultra, and started setting up my device and finshed setting up. Then when i tried to setup samsung pass, I logged into my and tried to verify my fingerprint.

 

 It keeps popping the error "Couldn't Verify Fingerprints" please try again. 

I went through solutions in the forum, which said to try disconnecting wifi and try with mobile data and yea i tried switching to mobile data and tried a several times still it shows the same error. 

Also i triend forcestop, clear cache and data, Uninstalling and Reinstalling, removing my samsung account and relogin, removing fingerprints.

Expecting for solutions, Thank you!!!

Screenshot_20230420_122317_Samsung Pass.jpg

 

209 Replies
mart1391
Cosmic Ray
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Samsung Apps and Services
I heard Samsung Wallet will be replacing Samsung Pass. They are probably working on it now.

I'm having the same problem
VLAD2277
Cosmic Ray
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Samsung Apps and Services
Samsung pass is already inside wallet, been like that for a long time already, it's not completely separate
Maxim Sushkevich
Asteroid
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Samsung Apps and Services

Thank you for your replies!

It is very strange.
One or two days early everything worked fine 😞 

mart1391
Cosmic Ray
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Samsung Apps and Services
Yeah I was trying to access an account I don't remember the password for and now I can't do it. I don't want to reset my password
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VLAD2277
Cosmic Ray
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Samsung Apps and Services
As far as I remember, it worked yesterday evening for me
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JahRasta
Halo
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Samsung Apps and Services
Until samsung fixes the Pass issue if you are using the samsung keyboard you can access Pass through there
notforhire
Honored Contributor
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Samsung Apps and Services
excellent advice/news!
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VLAD2277
Cosmic Ray
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Samsung Apps and Services
NO, SAME PROBLEM
Keyboard just opens app itself
And same error message, can't verify fingerprint
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notforhire
Honored Contributor
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Samsung Apps and Services
I was able to access all of my Samsung Pass logins from the Keyboard via the shortcut.
VLAD2277
Cosmic Ray
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Samsung Apps and Services
Strange, many of us wiped Samsung pass data. That's what we've been suggested, to try to fix the problem. Maybe that's why can't access from shortcut. Need to restore the data first after login is fixed
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