Original topic:

Samsung TV Plus app disappears

(Topic created: 02-02-2024 02:37 PM)
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Lizzie2
Constellation
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Samsung Apps and Services

I have a new Samsung TV and I am beyond frustrated with the chronic disappearance of the TV Plus App.  For a company as high tech as Samsung, why is it that IT cannot provide the customers the ability to reload the app.  I will grant you the understanding that you cannot clean up your software from removing the app but please give me the ability it re-install it.   And yes I have rebooted the TV multiple times with no success.

Sincerely

Frustrated

3 Replies
Lizzie2
Constellation
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Samsung Apps and Services

I was able to restore the Samsung TV Plus app by doing the following:

1. Unplugged the TV from power for 5 minutes

2. Turned the TV on and re-scanned the AIR Channels

3. The Samsung TV Plus logo reappeared on the App Bar and I have access to the channels.

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RickyB71
Astronaut
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Samsung Apps and Services

Anyone has the issue where Samsung TV plus keeps disappearing and you have to reinstall it?  I had to do this 3 times in the last month

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Windshadow
Cosmic Ray
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Samsung Apps and Services
Have you checked for malware?
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