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Original topic:

Samsung TV Plus disappeared.

(Topic created: 12-20-2023 08:42 AM)
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Jdoglill
Constellation
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Samsung Apps and Services

This morning I woke up and turned on my tv to realize that there is no Samsung TV plus app. It used to always be the first thing that would open automatically, the first app in the Smart Selection. It literally is GONE. I have never had an app just disappear like that, more specifically the own company’s app for their free provided tv service which is WHY I purchased their TV. Let’s fix this Samsung. Please and Thank You

2,454 Replies
whywhywhy
Constellation
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Samsung Apps and Services
Me too!
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user1CzgzJiHEd
Constellation
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Samsung Apps and Services

So many frustrated customers wasting time today, needlessly resetting their TVs. After resetting SmartHub and then resetting to factory defaults, it will take me at least another hour to reinstall and login to my apps and enter all my picture and audio preferences. Major bug and/or poor communication by Samsung. This is the kind of issue that will have me shopping for a different brand. 

MarkC609
Comet
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Samsung Apps and Services
Samsung TV Plus app working fine for me.
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CkayakrinHilo
Constellation
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Samsung Apps and Services

My QLED Q7DR still says “no channels found”

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Lenlen
Constellation
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Samsung Apps and Services
I thought it was just me thanks for the posts everyone!
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userXef9qJsjuv
Constellation
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Samsung Apps and Services
Thank you
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dblebo
Cosmic Ray
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Samsung Apps and Services

Just spoke with Tech Support and they said there is an update being performed to the app. It is expected to take 24-48 hours to complete and their engineers are working on it as we speak. The app will restore upon completion of the update. 

userQxnbmynrwZ
Constellation
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Samsung Apps and Services

Thanks for letting us know. 

Jkellett1
Constellation
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Samsung Apps and Services

Thanks for posting. Crisis averted. 

KJinAZ
Asteroid
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Samsung Apps and Services

I'm thinking maybe Samsung is trying to block some of the news services for a few days.  I wonder what stories they're trying to hide?